When I complain to Stacy, the Postmaster, that I need a notary public and the town office is closed today, she says, “Oh, the librarian is one, and Tasha, at the real estate office-- and I know she’s working today because she came for her mail.”
So because of the small town habit of keeping track of such things, Stacy saved me a 50-mile trip to Rapid City for a notary.
Later, when I went to the library, Bert the librarian had little boxes of fudge waiting to give as gifts to her library customers that day.
I could say smugly that this is one of the benefits of living in a small town but these incidents illustrate more than that. Both these women do their jobs extremely well but they also pay particular attention to the people with whom they interact. They respond firmly, gently and politely to people so furious they are literally spitting. They listen to laments, complaints, bad jokes and whining and they do it with a smile.
Sure, this is a small town and these two are uniquely placed to know a great deal about many of us who live in the area. But the way they do their jobs, the way they handle what they learn about us, could be done anywhere. They pay attention in a world where too many folks see nothing but what’s directly in front of them. They smile when they probably don’t feel anymore like it than the grumblers on the other side of the desk. Because of their patience, they send many of these grumblers into their day smiling and happier than when they entered the Post Office or the Library.
We can all do that. Try smiling at the next grump you meet; you might be surprised what you learn.
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